Last updated: October 25, 2026

This policy explains when and how you receive a refund from Sport Fan Global. It works together with our Return Policy.

Full refunds

You receive a full refund of the item price when:

• Your item arrives defective, damaged or different from what you ordered (including personalized items);
• Your order does not arrive and the carrier confirms it is lost;
• You cancel your order within 24 hours of placing it and before it ships;
• You return an eligible, non-personalized item within 30 days of delivery in unworn condition with original tags.

What is not refunded

• Personalized items (custom name and/or number) returned for change of mind, wrong size selection or personalization entered incorrectly at checkout;
• Items returned after the 30-day window, or worn, washed or damaged after delivery;
• Original shipping charges and return shipping costs, unless the return is due to our error.

Refund timing

1. After we receive and inspect your return, we email you to confirm whether the refund is approved.
2. Approved refunds are issued to your original payment method (card or PayPal) within 10 business days.
3. Your bank or card issuer may take a few extra business days to show the refund on your statement.

If you have not received your refund 15 business days after approval, please contact us so we can check it for you.

Order cancellations

To cancel an order, email us within 24 hours of placing it. If the order has not shipped yet, we cancel it and refund you in full. Orders that have already shipped can be returned under our Return Policy.